Jules Home Visits
Pet Care & Dog Walking Services
Terms & Conditions
1. Booking
1.1 Jules Home visits (JHV), will provide an A.M or P.M visiting slot.
1.2 Every effort will be made to meet specific time requests. If however an unforeseen situation arises, timings may have to be altered.
1.3 New clients will be required to have a meet and greet prior to the commencement of their booking.
2. Fees and Payments
2.1 The client agrees to pay Jules Home Visit fees, promptly when they become due.
2.2 Payment can be by cash or bank transfer.
2.3 A 25% non-refundable deposit of the total sum due is payable to JHV at the time of booking. The remaining balance is due within 48hrs of completion of the final visit.
2.4 JHV may require full payment in advance to secure your booking.
2.5 Current fees are displayed on Jules Home Visits website: www.juleshomevisits.co.uk
2.6 Fees may be subject to change.
3. Cancellations
3.1 Bookings cancelled within 14days and 48hrs before the start date of the booking, will require 50% payment for the services.
3.2 Bookings cancelled within 48hrs will be payable in full.
3.3 If Jules Home Visits cannot provide the service agreed, I will do my best to arrange an alternative, unless in extreme circumstances, I will endeavour to give 24hrs notice.
4. Keys
4.1 JHV will obtain a copy of your house key during the meet and greet.
4.2 The key will be securely kept. No address details will be kept with the key.
4.3 Should the property have a key safe, the client should inform JHV of the code and any subsequent changes.
4.4 On completion of visits clients will have the choice of having the keys posted back through the letter box, left in a secure place, collection in person or JHV to drop them off for an additional fee.
5. Alarms and home security
5.1 The client must provide adequate information and equipment for any home security systems.
5.2 The client will issue an alarm fob, if required for any home security system.
5.3 All information and clear instruction must be given about the alarm and home security system.
5.4 JHV cannot be held responsible for any issues resulting in the failure to provide all information for home security.
5.5 The client will be liable for costs and/or fees for any additional time required by JHV to resolve home security issues.
5.6 JHV is not liable for any issues resulting in the failure of a home security system.
6. Unforeseen purchases
6.1 In the event that additional items need to be purchased, i.e. pet food, litter, cleaning supplies or other necessary items that contribute to the health and wellbeing of your pet, JHV will purchase these, retain a receipt and the client is responsible for reimbursement of these items on return.
7. Updates
7.1 Please inform JHV of any changes regarding your contact numbers, your pets care needs, your emergency contact details or other pertinent information.
8. General Pet Care.
8.1 For all cat feeding visits, small pets, poultry, exotic pets or bird visits, JHV pledge to clean out hutches, cages or litter trays regularly as specified, leaving them in a clean condition. Food and water will be replenished and waste will be disposed of as instructed.
8.2 Whilst JHV believe that it may be safer for all pets to be kept from free-roaming through a cat flap, indoor or outdoor run, or other means whilst the owner is away, I appreciate that this is not the wish of every owner. JHV cannot be held responsible of any harm, injury, accident or loss of life that occurs because of a pet being able to free-roam in any manner.
8.3 When dealing with house cats, or cats that JHV are instructed to keep indoors as well as other small pets, JHV will always take the utmost care to ensure that they are unable to stray or escape from the home, cage or run. However JHV cannot be held responsible if they escape from the premises during any part of JHV entering, exiting, or whilst undertaking tasks, nor if they are injured or lose their life as a result.
9. House Cleanliness
9.1 JHV shall clean up after the client’s pets to the best of their ability.
9.2 The client shall make available cleaning materials in the event of any mess by the pets in their property.
9.3 The client shall provide information on where the cleaning materials will be stored.
9.4 JHV cannot be held liable or responsible for any stains, marks or damage caused by vomiting or fouling or by attempts to clean it.
10. Emergency Treatment
10.1 Should your pet fall ill or become injured and need emergency Veterinary care, every effort will be made to take the pet to your preferred veterinary clinic.
10.2 JHV will inform you or your emergency contact immediately. The client is responsible for full cost of treatment, callout charges or advice.
11. Medication
11.1 JHV will follow instructions to administer medications as directed, but cannot be held responsible for complications that arise as a result.
12. Privacy Policy
12.1 All of your information will be kept private and confidential and stored in compliance with the Data Protection Act 2018.
1.1 Jules Home visits (JHV), will provide an A.M or P.M visiting slot.
1.2 Every effort will be made to meet specific time requests. If however an unforeseen situation arises, timings may have to be altered.
1.3 New clients will be required to have a meet and greet prior to the commencement of their booking.
2. Fees and Payments
2.1 The client agrees to pay Jules Home Visit fees, promptly when they become due.
2.2 Payment can be by cash or bank transfer.
2.3 A 25% non-refundable deposit of the total sum due is payable to JHV at the time of booking. The remaining balance is due within 48hrs of completion of the final visit.
2.4 JHV may require full payment in advance to secure your booking.
2.5 Current fees are displayed on Jules Home Visits website: www.juleshomevisits.co.uk
2.6 Fees may be subject to change.
3. Cancellations
3.1 Bookings cancelled within 14days and 48hrs before the start date of the booking, will require 50% payment for the services.
3.2 Bookings cancelled within 48hrs will be payable in full.
3.3 If Jules Home Visits cannot provide the service agreed, I will do my best to arrange an alternative, unless in extreme circumstances, I will endeavour to give 24hrs notice.
4. Keys
4.1 JHV will obtain a copy of your house key during the meet and greet.
4.2 The key will be securely kept. No address details will be kept with the key.
4.3 Should the property have a key safe, the client should inform JHV of the code and any subsequent changes.
4.4 On completion of visits clients will have the choice of having the keys posted back through the letter box, left in a secure place, collection in person or JHV to drop them off for an additional fee.
5. Alarms and home security
5.1 The client must provide adequate information and equipment for any home security systems.
5.2 The client will issue an alarm fob, if required for any home security system.
5.3 All information and clear instruction must be given about the alarm and home security system.
5.4 JHV cannot be held responsible for any issues resulting in the failure to provide all information for home security.
5.5 The client will be liable for costs and/or fees for any additional time required by JHV to resolve home security issues.
5.6 JHV is not liable for any issues resulting in the failure of a home security system.
6. Unforeseen purchases
6.1 In the event that additional items need to be purchased, i.e. pet food, litter, cleaning supplies or other necessary items that contribute to the health and wellbeing of your pet, JHV will purchase these, retain a receipt and the client is responsible for reimbursement of these items on return.
7. Updates
7.1 Please inform JHV of any changes regarding your contact numbers, your pets care needs, your emergency contact details or other pertinent information.
8. General Pet Care.
8.1 For all cat feeding visits, small pets, poultry, exotic pets or bird visits, JHV pledge to clean out hutches, cages or litter trays regularly as specified, leaving them in a clean condition. Food and water will be replenished and waste will be disposed of as instructed.
8.2 Whilst JHV believe that it may be safer for all pets to be kept from free-roaming through a cat flap, indoor or outdoor run, or other means whilst the owner is away, I appreciate that this is not the wish of every owner. JHV cannot be held responsible of any harm, injury, accident or loss of life that occurs because of a pet being able to free-roam in any manner.
8.3 When dealing with house cats, or cats that JHV are instructed to keep indoors as well as other small pets, JHV will always take the utmost care to ensure that they are unable to stray or escape from the home, cage or run. However JHV cannot be held responsible if they escape from the premises during any part of JHV entering, exiting, or whilst undertaking tasks, nor if they are injured or lose their life as a result.
9. House Cleanliness
9.1 JHV shall clean up after the client’s pets to the best of their ability.
9.2 The client shall make available cleaning materials in the event of any mess by the pets in their property.
9.3 The client shall provide information on where the cleaning materials will be stored.
9.4 JHV cannot be held liable or responsible for any stains, marks or damage caused by vomiting or fouling or by attempts to clean it.
10. Emergency Treatment
10.1 Should your pet fall ill or become injured and need emergency Veterinary care, every effort will be made to take the pet to your preferred veterinary clinic.
10.2 JHV will inform you or your emergency contact immediately. The client is responsible for full cost of treatment, callout charges or advice.
11. Medication
11.1 JHV will follow instructions to administer medications as directed, but cannot be held responsible for complications that arise as a result.
12. Privacy Policy
12.1 All of your information will be kept private and confidential and stored in compliance with the Data Protection Act 2018.
Insured
DBS Checked
Reliable
Affordable
Certificate in
Dog First Aid
Emergency
Canine Care
Certificate in
First Aid for
Kittens & Cats
CPD
Certificate in
Pet Sitting &
Dog Walking
enquiries@juleshomevisits.co.uk
